Paddle-Go Privacy Policy

Effective Date: February 28, 2026

Paddle-Go ("we", "our", or "us") operates this mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

1. Information We Collect

• Account Information: Email address and optional username when creating an account.
• Location Data: With your permission, we access approximate location data to provide nearby paddle spots and weather updates.
• Usage Data: App interactions, device type, operating system, IP address, crash logs, and session activity.
• User-Generated Content: Forum posts, profile information, profile pictures, and uploaded images.
• Advertising Data: Advertising identifiers and device information may be collected when ads are displayed.

2. How We Use Your Information

• To create and manage user accounts.
• To provide nearby recommendations and weather information.
• To operate forums and user-generated content features.
• To improve app performance and fix bugs.
• To communicate regarding support or security matters.
• To display advertisements.

We do not sell your personal information.

3. Sharing Your Information

• Backend Provider: We use Appwrite for authentication, database management, and secure file storage.
• Advertising Partners: We may use Google AdMob to display advertisements. Google may collect advertising identifiers and usage data in accordance with its own Privacy Policy.
• Legal Requirements: We may disclose information if required by law or to protect rights and safety.
• Public Content: Forum posts and profile information may be visible to other users.

4. Data Retention

We retain personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

We use industry-standard security measures including encryption in transit (HTTPS) and secure backend infrastructure. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

• You may request access to your personal data.
• You may request correction of inaccurate information.
• You may request deletion of your account and associated data.
• You may disable location permissions or advertising identifiers through your device settings.

7. Account Deletion

Users may request deletion of their Paddle-Go account by emailing help.paddlego@outlook.com from their registered email address.

Upon verification, we will permanently delete the following data associated with your account:

• Email address
• Username
• Profile information
• Uploaded images
• Forum posts associated with the account

Account deletion requests are processed within 30 days unless a longer retention period is required for legal, security, or fraud-prevention purposes.

8. Children's Privacy

Paddle-Go is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
help.paddlego@outlook.com